Delete Your Account & Data
Questions? Email [email protected].
How to delete your account
You can request deletion in two ways:
- In the Sendaya app — open Settings → Help → Delete account and follow the on-screen steps.
- By email — send a message to [email protected] from your registered email address. Write "Delete my account" in the subject line. We'll verify your identity and start the process within one business day.
You can also use the form at the bottom of this page to submit a deletion request directly.
What gets deleted
Once your request is processed, we permanently erase the following data linked to your account:
- Your profile (name, email address, phone number, password hash)
- Identity documents uploaded for verification (passport, national ID, etc.)
- Selfie / liveness photo captured during KYC
- Voice clips used for voice authentication or Trusted Voice recordings
- Device data (push tokens, device IDs, app-usage logs)
- Practice-mode transaction history and any pending allowances
- Marketing preferences and consent records
What we keep — and for how long
Certain records must be retained to comply with anti-money-laundering (AML), tax, and financial-regulation laws, regardless of your deletion request. We keep only the minimum required.
| Category | Retention period | Reason |
|---|---|---|
| Transaction records (amounts, dates, counterparties) | 7 years | AML / BSA / local financial-regulation obligations |
| Identity verification outcome and screening results | 7 years | AML "know your customer" record-keeping |
| Audit log entries (login events, consent acceptances) | 7 years | Compliance and dispute-resolution audit trail |
| Legal-document acceptance records | 7 years | Contract / consumer-protection evidence |
| Tax-reportable payment records | 7 years | Tax authority requirements |
Retained records are pseudonymised where possible and are not used for marketing or product improvement. At the end of the retention period they are deleted or fully anonymised.
Timeline
We will complete the deletion of all erasable data within 30 days of receiving a verified request. We will send you a confirmation email when the process is complete, listing any categories of data that were retained for legal reasons and when they will be erased.
Partial deletion (without closing your account)
You can ask us to delete specific categories of data without closing your account entirely — for example, removing your voice clips, deleting practice-history data, or withdrawing marketing consent. To request partial deletion:
- Use the form below and describe clearly which data you want removed.
- Or email [email protected] with the subject line "Partial data deletion request" and specify exactly what you want deleted.
We will assess each partial request against our legal-retention obligations and respond within 30 days.
Submit a deletion request
Fill in your registered email address below. We will verify your identity and send a confirmation email once your request is logged. No account login is required.